NowForce: Revolutionizing Emergency Response

NowForce: Revolutionizing Emergency Response

 Assaf Shafran, CEO
Every federal agency today faces the same challenge of how to use technology in order to upgrade their capabilities in protecting their key assets and optimizing the way in which they manage resources when responding to critical events.

Over the last decade the massive growth in the use of GPS-enabled smartphones as well as tablets and the vast computer power enabled by ‘the cloud’ has created opportunities for managing people globally in ways that would once have been thought as unimaginable.

One of the leading companies taking advantage of these technological trends in order to develop cutting-edge solutions is NowForce, a DC-based innovator in the world of personal security, incident management and emergency response. Government CIO Magazine sat down with Assaf Shafran, NowForce’s CEO in order to better understand the change they are leading in the public safety world and what these changes could mean for US Federal agencies.

CIO MAG: Can you describe the NowForce Solution?

NowForce offers a personal safety mobile app, browser based computer aided dispatch (CAD), and a first responder application that replaces the need for expensive in vehicle mobile data terminal. Our patented technology make it simple for agencies to locate personnel and people in distress and dispatch the closest available responder to any incident. The software takes into account various factors of the responders such as ETA, availability, skills and equipment. The solution is available either as Software-as-a-Service (on FedRamp authorized cloud) or as an on-site installation.

Customers of ours include campus, private enterprises, security organizations, federal agencies, law enforcement, fire and EMS departments.

CIO MAG: Are US Federal Agencies already using NowForce?

Yes, one of NowForce’s customer success stories involves a US federal agency that required a personal safety solution that could be integrated into their existing incident management system.

NowForce currently has users in over a thousand cities across the world and ran more than 3 million live incidents

After implementing NowForce, the agency’s global command center has run numerous mass emergency event scenarios and the results were breathtaking. The agency was able to get a clear picture of the incidents, locate and communicate with all its personnel and effectively dispatch only the most relevant response teams. Throughout the process, the personnel were updating and logging incident details with the dispatcher and mobile app allowing information to flow and remain documented for subsequent debriefing.

CIO MAG: How can a Federal Agency start using NowForce?

Many of the folks I speak with in Federal Agencies have been watching the changes occurring in our industry with excitement but have been limited in their ability to bring these solutions to their organizations due in large part towards the Federal Government's’ security concerns related to the use of cloud computing. The FedRamp initiative offers a way past this issue but gaining approval for FedRamp is a very challenging process and probably the reason why there are no similar technologies to NowForce currently approved on FedRamp. I am happy to report that while we are working on the FedRamp authorization process we already received ISO: 27001 certification and our solution is featured on the FedRamp’s marketplace.

CIO MAG: What are the next innovations we can expect to see from NowForce?

NowForce has users in over a thousand cities across the world and managed more than 3 million live incidents. We are constantly working with our customers to understand the new challenges they face and then challenging our development team to bring innovative solutions. As an example, we recently introduced indoor tracking capabilities and integrated live feeds from commercial drones. We are working on artificial intelligence predictive solutions that can allow customers to prevent emergencies before they even happen.